Returns & Exchanges
We want you to love your authentic Irish knitwear, but if for any reason you are not satisfied, we offer a 30-day return policy for all unworn garments in their original condition. Please ensure all tags remain attached to facilitate a smooth refund or exchange process.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Item
Carefully fold your woollen garment and place it in its original packaging, ensuring the invoice or return slip is included inside the parcel.
Ship to Ireland
Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location; keep your tracking receipt for reference.
Quality Check & Refund
Once our artisans inspect the returned knitwear for quality, we will process your refund or dispatch your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing